Política de envío

Shipping Policy

Thank you for choosing RoadtoLuxe! We are committed to providing a seamless shopping experience and ensuring your orders are delivered to you in a timely and efficient manner. Please review our shipping policy below:

Order Processing & Fulfillment

Pre-Made Orders

Unless otherwise stated, all items are pre-made. Please allow 5–7 business days for your order to be processed and shipped. Once shipped, you will receive a tracking number via email.

Obsidian Continuum Collection (Preorder)

The Obsidian Continuum Collection is a preorder collection. All items in this collection are produced after your order is placed to ensure the highest level of craftsmanship and quality. Please allow production time before shipment. Once production is complete, orders will be processed and shipped within 5–7 business days, and tracking information will be provided via email.

International Orders

For international orders, please be aware that we are not responsible for any import fees, taxes, or duties imposed by your country’s customs agency. These fees must be paid by the customer upon delivery. We do not issue refunds for international orders due to unpaid customs fees.

Lost or Damaged Packages

Once your order is handed over to the shipping carrier, we are not responsible for any lost or damaged packages during transit. However, we will do our best to assist you in filing a claim with the shipping carrier to recover your lost package.

Contact Us

If you have any questions or concerns regarding your order, please do not hesitate to Contact Us. We are always here to help!